Digital Revolution
New competitors, technologies and consumer habits disrupt all industries. We help our clients with their digital strategy and transformation.
Digital Transformation
Challenges
Most organisations recognise the need for digital transformation, and some incumbents are already adapting and combining their digital and traditional fortes.
However, a number of those companies are labouring because they:
Merely acquire new technologies and digitise existing processes
Face resistance to change and remain stuck in their organisation structure
Suffer from a silo mindset, and produce disjointed and ineffective work
Consume most of their budget in their legacy infrastructure and systems, and mismanage their channels
Solutions
Organisations should:
Reimagine their business models, customer journeys, and products ;
Create a digital ecosystem through partnerships and acquisitions ;
Develop their digital business functions, talent, and capabilities ;
Implement a portfolio of initiatives by progress stages, and manage the cultural change.
We work alongside digital experts, programme managers, and change managers, as well as people, process, and technology experts. Whether you would like to initiate a comprehensive digital transformation or focus on a specific business function, we can help you:
Digital Programme Initiation
Understand the digital vision and strategy, define the programme accordingly, and obtain buy-in
Put in place the programme governance and Project Management Office
Recruit and deploy the resources necessary to implement the transformation programme, set up cross-functional teams that will collaborate across initiatives, assign digital project leaders that will have the authority to challenge the status-quo and act
Digital Operating model
Define a flexible and agile target operating model aligned with the digital strategy
Design an organisation aligned with the customer objectives, including structure, roles and accountabilities, and reporting lines
Define the corporate governance
Hire leaders with digital innovation, entrepreneurship, and venture capital experience
Define the future digital, customer-focused and entrepreneurial culture
Define KPIs promoting customer value, and establish a performance management system motivating the employees
Digital Functions
Determine whether and how to digitise business functions (product development, marketing and sales, operations, supply chain, corporate functions)
Digital Capabilities
Define the people resources and skills, and career paths necessary for the digital future
Reinvent, simplify and digitise business processes, and improve ways of working, data management and analytics, and information flows
Design the future technology model (including enterprise architecture, tools, and systems)
Digital Benefits, Business Case and Budget
Identify the gaps between the blueprint and the as-is situation, and the digital initiatives required to close those gaps
Evaluate the efficiency and customer benefits of each initiative, and the revenues gain and cost reduction they will bring
Assess the implementation costs and the level of difficulty of each digital project
Create the business case and the budget, deprioritising complex projects that offer little benefit
Digital Planning
Identify the dependencies and determine how to integrate the overarching digital initiative and the digital various digital projects
Plan for the digital transformation programme, creating a series of digital progress stages
Digital Change
Assess the digital and business readiness of the organisation
Perform a stakeholder analysis, and define the stakeholder engagement approach
Identify the training, incentives, and other change initiatives required to achieve the desired culture
Create the change management plan, including cultural aspects
Communicate the reasons for the change, including the disruption in the industry
Digital Programme Implementation
Ascertain the commercial and technical partnerships required to build the new digital capabilities
Run a feasibility study and confirm the strategy
Build a prototype following the agile approach, and use it as a proof of concept
Perform a limited release
Implement the full-scale programme, calling upon resources from across the firm
Coordinate the portfolio of digital initiatives, track benefits realisation and progress against objectives, and allocate the budget according to benefits generated and progress
Projects
British satellite broadcasting company, approach and plan for software implementation and system integration
Business content and transaction portal, business transformation
Citizen content and transaction portal, new digital service feasibility
Business content and transaction portal, Comprehensive Spending Review business case
Government e-transformation agenda, 'Tell Us Once' benefits
