Digital Revolution

Digital Strategy

Challenges

Evolving technology and consumer behaviour have already transformed many industries, such as media, retail, hotel, and taxi service. Digitisation in BtoB industries is harder than in BtoC sectors, due to complex ecosystems, security risks and regulations. Yet it has already started, notably through the Internet of Things. For example, new manufacturers of autonomous vehicles will soon disrupt the car industry. Thus, digitisation will eventually affect all industries, business functions, and geographies. Indeed, recent technologies will also bring changes to the Telecommunications [OTT, social media, mobile technology, NFV, SDN, automation], Financial Services [blockchain, cloud], Healthcare [e-Health], Agriculture [connected machines, data analytics], Construction [Big Data, IoT], and the Energy [IoT, batteries] sectors.

Even if its timing and impact vary, this digital trend is unstoppable. First, people who are accustomed to cheap, efficient, and seamless digital services now demand a similar experience across all industries. Second, the upcoming generation of employees has grown up in a digital world and is tech-savvy. Third, enabling technologies are in place, including smart and connected devices, new generation networks, and the cloud.

Thus traditional companies are threatened by new entrants who capture consumers with innovative value propositions and reshape the value chain.

Solutions

Digital innovation calls for ambition, and the voyage begins with the customer in mind.

We assist our clients in the following areas:

Digital Trends

• We study customer trends, the potential of new technologies, and regulatory changes

• We assess incumbents, startups, and new entrants

• We estimate the pace of digital adoption vis-à-vis other geographic territories and other sectors

• We analyse how digitisation is disrupting the market and competition, and determine where power will reside in the new value chain

• We monitor the developing ecosystem, and we try and uncover the next game-changing move

Digital Assessment

• We present lessons learnt from other geographic territories and other industries

• We benchmark performance against digital best practice

• We assess the digital potential of the overall business model and the individual business functions

• We uncover the root-causes and prioritise the investments required

Digital Policy

Working alongside economists and regulation experts, we:

• Assess the risks (e.g. reduction in employment and wages, loss of privacy) and benefits (e.g. economic growth, social inclusion) of the digitisation of society,

• Assess the impact of existing initiatives and investments – or lack thereof – on businesses, citizens, and public organisations

• Provide regional and sectoral viewpoints

• Recommend policies to increase digital access and usage, such as fostering investment, R&D, entrepreneurship, and human capital, as well as investing in digital infrastructure and re-imagining education

• Identify risk mitigations, such as digital training, data privacy laws, digital governance, income support, and clear and fair employment and industry regulation

Digital Strategy & Innovation

Alongside digital experts, we help our clients :

• Formulate a digital strategy, integrated with the corporate strategy

• Set out the vision and the strategic position based on predictions of industry, consumer and technology evolution

• Determine where to play and when to launch based on risks and first-mover advantage

• Determine whether to partner or compete with digital disrupters, and how to develop a full ecosystem

Digital Business Model

We help our clients :

• Reinvent or adapt their business model for the digital era

• Redefine value propositions from the exclusive point of view of customers

Digital Customer Journeys

Working alongside digital marketing and process experts, we:

• Research customer needs and channel preferences

• Create new customer journeys that address all customer requirements and offer a genuine and seamless omni-channel experience

• Map the existing organisation, processes and enterprise architecture, and redesign them to suit the new customer journeys

• Appraise the customer journeys in terms of customer benefits and efficiency gains

Digital Portfolio and Roadmap

We help our clients:

• Assess the risks and benefits of digital opportunities, and direct investments towards the most promising ones

• Create a balanced portfolio, making the trade-offs between the various digital initiatives

• Establish a workable digital roadmap incorporating both quick-wins and longer-term complex initiatives

Transactions and Partnerships in the Digital Space

We help our clients:

• Seek acquisitions and partnerships in order to acquire the missing digital capabilities and skills

• Connect with startups, and assess corporate venture capital investments

• Identify falling markets and underperforming business streams, and divest accordingly

Projects

TMT sector

• Magazine publishers, review and valuation of the business plan of an electronic kiosk

• Mobile operator association, forecast of the mobile telecom industry

• Angel investment community, assessment of Tech startups

• British publisher, study of the digital disruption in the media sector

• Management consultancy, media industry training

Other sectors

• Citizen content and transaction portal, new digital service feasibility

• International sports retailer, pilot of supply chain transformation through data science, machine learning, and autonomous decision systems

^ Back to top